Policies and Guarantees
Refunds
Please be advised, no exchange or returns/refunds are provided after an order has been placed. However, a full refund for varifocal intolerances can be provided within two months of ordering them.
Missed appointments
Please note, appointments need to be cancelled at least 24 hours in advance. Missed appointments or last minute cancellations will forfeit your deposit, and refunds will not be provided."
Early Tests
NHS does not usually cover early testing. If you want a sight test more often than your optometrist considers clinically necessary, you'll have to pay for a private test.